Standard Delivery
Your range products will typically be delivered by the manufacturer's specialist courier service using a two-man crew. You are contacted in advance to confirm a suitable day, and an estimated time can normally be established on the day itself or the evening before.

If there are any stairs or access issues please advise with order, or inform the delivery company ASAP, as they may NOT be able to complete the delivery and a return visit may be charged for. Your new product will normally be delivered to the room of your choice and unpacked, allowing you to inspect for any transit damage. In some cases, the company will only be able to deliver to the point of entry, but you will be advised if this is the case.

We know from exerience that sometimes a range cooker is needed in a hurry, and are happy to try and speed things up when the need arises. By ordering via a distributor who holds a certain amount of Rangemaster and Falcon stock we can often reduce the delivery time to 7 - 10 days or even less.

Express deliveries will usually be carried out by a one-man delivery crew, and in some cases the driver or team will not be able to bring the goods into your property. You will be advised in advance if this is the case so that you can organise a couple of people to move the range cooker into the house.

Call us on 01244 345888 to enquire about your chosen model.

*Our Express Delivery Charge of £49 is made per order and not per item, our Standard Delivery Service is FREE.

Delivery is FREE to standard mainland UK areas. Click here to view exceptions.

We can only deliver to UK addresses within a given manufacturer's standard delivery zones. Although these may include some UK offshore locations, for international deliveries and those outside the standard areas you can arrange delivery to a specialist carrier who can then complete the onward journey.

Click for a list of specialist courier companies.

Warranties
Please note that the manufacturer's warranty only applies to products used within the UK - sometimes this means mainland UK only. Please check with the appropriate manufacturer prior to ordering.

VAT Refunds
With the exception of the Channel Isles, VAT is only refundable within the EU if you are EU VAT registered. For exports to countries outside the EU VAT is refundable even if you are not VAT-registered. We can only refund VAT once we have proof on file of the product export (e.g. a copy of the shipping mandate). Click here for more information.

Packaging Issues
Most freight forwarding companies should be able to handle your range appliances, but we have found that some are doubtful about international deliveries of large goods packed only for UK domestic delivery. You should obviously consider this risk when ordering.

Insurance
Transit damage can occasionally occur, so it may be a good idea to take out additional insurance which covers the whole delivery process, particularly as carriers will often not sign for or accept responsibility for the condition of the goods prior to their reaching them. If you require this additional insurance you will find John Ennals at F C Gardener & Co a useful contact, and you can reach him on +44 (0)1263 733313.

Product Specifications
The range products we sell are manufactured to UK specifications rather than for export, but should work perfectly well in countries with compatible gas and electricity supplies. However, responsibility for installing them outside the UK is entirely your own and you should check these details before ordering.

Electrical	220 - 240 Volt ~ 50Hz
Natural (mains) Gas	G20 @ 20mbar
LPG Gas	Butane Gas: G30 @ 28 - 30 mbar Propane Gas: G31 @ 37 mbar

A UK-spec flexible bayonet hose is required for gas connection (1/2" BSP) . The manufacturers do not supply this with the cooker, but a reputable UK plumber's merchant should be able to supply you with whatever you need. Try http://www.plumbcenter.co.uk .

PRODUCT WEIGHTS (Packed) Approx

90cm Range Cooker: 100Kg 110cm Range Cooker: 120Kg Range Hood: 20Kg S x S Fridge Freezer: 145Kg

We can arrange for your range to be connected when it is delivered by the manufacturer, provided that the electrical or gas point is already in situ and of Corgi-standard (as shown on diagram below). This does NOT include moving of pipes or wires, and fees are NOT REFUNDABLE in the event of non-connection.

Should you be in any doubt it will be better to arrange for a local fitter who can provide a more comprehensive service. You can find one at www.gassaferegister.co.uk.

Please note: connection services are for range cookers ONLY, not hoods.

Availability and Prices
See the Delivery details section on this menu for further details of specific brands.

Manufacturers' Removal Services
As a retailer we make available the collection services offered by the manufacturers and distributors who deliver your new products. See the Delivery Details section of this menu for availability and pricing.

Click to see a full list of services to add to your order.

Sometimes these services are not available, and a fee paid by the manufacturers and ourselves to the Distributor Takeback Scheme (DTS) goes towards the provision and promotion of Designated Collection Facilities (DCF) throughout the UK.

Local Facilities
Your local authority will usually provide a collection service for large items, often free of charge.
Click for further details about your local council's services.

To find out more or to locate your nearest DCF you can use the postcode finder at www.recycle-more.co.uk, where you can also find lots more information about recycling in general.

Responsibilities
Recent changes to the regulations regarding Waste Electrical and Electronics Equipment (the WEEE Directive) mean that manufacturers and retailers have a responsibility to provide information about how consumers can responsibly deal with their unwanted appliances. This includes the need to promote:

>> The requirement to minimise the disposal of WEEE to landfill and to achieve high levels
     of collection and environmentally responsible disposal.

>> The consumer's role in contributing to the reuse, recycling and other forms of
     recovery of WEEE.

>> The potential effects on the environment and human health resulting from the
     presence of hazardous substances in EEE.

             

For Belling delivery enquiries call 0844 248 4138.

For Bertazzoni delivery enquiries call 01253 471111

For Bosch delivery enquiries call 01905 752 470.

For Britannia delivery enquiries, call 01253 471111.

For Cannon delivery enquiries, call 01244 402 975.

For Caple delivery enquiries, call 01268 544 421.

For Falcon delivery enquiries, call 08444 122 524.

For Fisher and Paykel delivery enquiries, call 0845 066 2200.

For Flavel delivery enquiries, call 01244 402975.

For Gorenje delivery enquiries, call 01244 402975.

For Hoover delivery enquiries, call 0151 334 2781.

For Hotpoint deliveries, call 01244 402 975.

For Indesit delivery enquiries call 01244 402 975.

For Lacanche delivery enquiries, call 01202 733 011.

For Lec delivery enquiries call 01244 402 975.

For Leisure delivery enquiries, call 01244 402 975.

For Mercury delivery enquiries, call 0870 789 5107.

For New World deliveries, call 0844 248 4122.

For Rangemaster deliveries, call 01159 466189.

For Redfyre delivery enquiries, call 01952 643534.

For Rosieres delivery enquiries, call 0151 334 2781.

For Smeg delivery information, call 0844 573 1312

For Stoves deliveries, call 0844 248 4139.

For Westahl deliveries, call 01202 733 011