Delivery info

Once an order is placed the delivery is scheduled and handled by the manufacturer or their distributor, who will  contact you by phone to book a specific day.  Guide-line delivery times are given on each product information page, and these are typical lead-times for that product, subject to stock levels (call us if you want to check these). An approximate time can usually be established the day before the scheduled delivery, once the vehicle's route has been fully planned.

You are free to delay delivery as long as you like, to suit your plans. If you find you need more time you can usually amend the original date as long as you do so at least four days prior, before your items are dispatched.


0808 1434 001

0845 548 3130

01202 733011

0344 248 4122

01159 466151

01244 987366

01908 067550

08444 122524

01159 466151

0870 789 5107

0800 088 6605

01244 402975

01626 886 008

0844 573 1312

0344 248 4138

0845 548 3130

0344 463 9705

01244 402975

Standard Areas

Standard UK delivery is FREE

Your range products will typically be delivered by the manufacturer's specialist courier service using a two-man crew. You are contacted in advance to confirm a suitable day, and an estimated time can normally be established on the day itself or the evening before.

If there are any stairs or access issues please advise with order, or inform the delivery company ASAP, as they may NOT be able to complete the delivery and a return visit may be charged for. Your new product will normally be delivered to the room of your choice and unpacked, allowing you to inspect for any transit damage. In some cases, the company will only be able to deliver to the point of entry, but you will be advised if this is the case.

Although delivery is usually free of charge (see Delivery Areas panel below for exceptions) there are costs associated to the delivery process which have been built into the price you have paid, and should delivery fail due to a customer not being present on the agreed day, or for other customer or site related reasons (e.g. access problems), then please be aware that a charge must be made to cover the cost of further attempts.


Express delivery
Sometimes we can speed up a longer delivery time by working around the usual production process for your range cooker, and there is a small charge to cover the costs involved. At £49 per order and offered on your range's Related Products tab where available, Express Deliveries will usually be carried out by a one-man delivery crew, but this is often a "no frills" service and they will not be able to bring the goods into your property. You will be advised in advance if this is the case so that you can organise a couple of people to move the range cooker into the house.

Call us on 01244 402975 to enquire about your chosen model.

Remote Areas

Delivery areas

We can only arrange delivery to mainland addresses within the British Isles. We are unable to deliver to Northern Ireland, Eire or Channel Island addresses. Additional delivery charges may apply, as below, for Scottish Highland deliveries. These will be displayed in the Related Products tab when you come to add your chosen products to the shopping basket.

Should you need to arrange your own delivery to a remote area or another country a list of specialist couriers can be found HERE.

Scottish Highlands
IV23-24, IV26-27, IV40-50, IV51-63
Per order: +£200


Scottish Highlands
IV23-24, IV26-27, IV40-50, IV51-63
Range cooker: +£140
Other appliance (hood etc.): +£95
Additional item:+ +£70
Side-by-side refrigerator: +£180
Connection Services

Connection services

Where possible we can arrange for your range to be connected by the manufacturer when it is delivered, provided that the electrical or gas point is already in situ and complies with Gas Safe regulations*. You can add this service to your basket when you order.

*See our Installation Guide for further information

These connection services do not include moving of pipes or wiring, and fees are not refundable in the event of non-connection. Should you be in any doubt it will be better (and possibly cheaper) to arrange for a local fitter who can provide a more comprehensive service. You can find one at

Please note: Connection services relate to range cookers ONLY, not cooker hoods.


Manufacturer removal services
As a retailer we extend to you any collection services offered by the manufacturers and distributors who deliver your new products, and you can add these to your basket when you order. A small charge is usually applicable, which we pass on at cost. With cookers this will sometimes require that your old cooker is pre-disconnected, and we indicate this by showing the availability of Gas Safe services at the point of order, both in the description and using these icons:


Your existing product should weight no more than 156kg. This should cover most normal domestic appliances but would normally exclude any cast-iron type cookers, which require specialist removal. 

Unfortunately with some brands these removal services are not available, and in lieu of this a fee paid by the manufacturers and ourselves to the Distributor Takeback Scheme (DTS) goes towards the provision and promotion of Designated Collection Facilities (DCF) throughout the UK.

Connection Services


We all recognise the importance of recycling re-usable materials and properly disposing of appliances which may contain hazardous materials, this is why are proud to be working with the national Recycle Your Electricals campaign.


Recycle your electicals
Buying a new electrical item from us? We'll recycle the one you’re replacing for free. Simply bring the old electrical item in within 28 days, show us the receipt for its replacement and we’ll do the rest. You can also find local recycling points for your old electricals here.


Why recycle?

Recycling and reusing unwanted electrical or electronics can help save the planet, boost the economy and improve lives. Not only that, electrical and electronic equipment (EEE) contains materials, parts and substances which can be dangerous to the environment and harmful to human health if not disposed of correctly. Electrical and electronic equipment is now the fastest growing waste stream in the UK and across the world. Discover more about the impact of reusing and recycling your electricals here.


What can I recycle?

Anything with a plug, battery or cable can be recycled or reused! The materials from recycled electricals can be used in everything from children’s playgrounds to lifesaving equipment, while donated tech can help bridge the digital divide. You’ll find a crossed out wheelie bin symbol all your electrical items. It is a reminder to recycle your old electricals, rather than binning them. 


Reducing waste electricals

As part of our commitment to reducing the amount of unwanted electrical waste being incinerated or sent to landfill sites, we’ll recycle your old electricals free of charge when you buy new ones. Together we can stop precious resources from being lost forever, save lives and help protect the planet. Every year, we collect, reuse and recycle thousands of tonnes of old electrical and electronic equipment. We take all your old electricals to a recycling plant for processing and separate into individual materials, so they can be turned into new, more useful things. Waste Electrical and Electronic Equipment (WEEE) is regulated by the UK Government, find out more here

Local facilities
All electrical goods need to be properly recycled, and you can do this free of charge either through your regular waste collection service for smaller items or by using your local DCF facility. Your local authority will usually provide a collection service for larger items, often free of charge. To find out more or to locate your nearest DCF you can use the postcode finder at, where you can also find lots more information about recycling in general.

Recycle More