Standard UK delivery is FREE

Your range products will typically be delivered by the manufacturer's specialist courier service using a two-man crew. You are contacted in advance to confirm a suitable day, and an estimated time can normally be established on the day itself or the evening before.

If there are any stairs or access issues please advise with order, or inform the delivery company ASAP, as they may NOT be able to complete the delivery and a return visit may be charged for. Your new product will normally be delivered to the room of your choice and unpacked, allowing you to inspect for any transit damage. In some cases, the company will only be able to deliver to the point of entry, but you will be advised if this is the case.

Although delivery is usually free of charge (see Delivery Areas panel below for exceptions) there are costs associated to the delivery process which have been built into the price you have paid, and should delivery fail due to a customer not being present on the agreed day, or for other customer or site related reasons (e.g. access problems), then please be aware that a charge must be made to cover the cost of further attempts.

Delivery areas

We can only arrange delivery to mainland addresses within the British Isles. We are unable to deliver to Northern Ireland, Eire or Channel Island addresses. Additional delivery charges may apply, as below, for Scottish Highland deliveries. These will be displayed in the Related Products tab when you come to add your chosen products to the shopping basket.

Connection services

Where possible we can arrange for your range to be connected by the manufacturer when it is delivered, provided that the electrical or gas point is already in situ and complies with Gas Safe regulations*. You can add this service to your basket when you order.

*See our Installation Guide for further information

These connection services do not include moving of pipes or wiring, and fees are not refundable in the event of non-connection. Should you be in any doubt it will be better (and possibly cheaper) to arrange for a local fitter who can provide a more comprehensive service. You can find one at www.gassaferegister.co.uk.

Please note: Connection services relate to range cookers ONLY, not cooker hoods.

Manufacturer removal services
As a retailer we extend to you any collection services offered by the manufacturers and distributors who deliver your new products, and you can add these to your basket when you order. A small charge is usually applicable, which we pass on at cost. With cookers this will sometimes require that your old cooker is pre-disconnected, and we indicate this by showing the availability of Gas Safe services at the point of order, both in the description and using these icons:

Your existing product should weight no more than 156kg. This should cover most normal domestic appliances but would normally exclude any cast-iron type cookers, which require specialist removal. 

Unfortunately with some brands these removal services are not available, and in lieu of this a fee paid by the manufacturers and ourselves to the Distributor Takeback Scheme (DTS) goes towards the provision and promotion of Designated Collection Facilities (DCF) throughout the UK.